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DDMARC
Legal — Terms of Service

The agreement, without the parts designed to be skipped.

Eleven sections covering what the service is, what you may not do with it, how billing and cancellation work, and where our liability ends. The liability section says what the product cannot do, because that is the part people are surprised by.

Last updated September 10, 2026Delaware, United States
Welcome to DDMARC
These Terms of Service govern your access to and use of our email authentication monitoring platform. By using our services, you agree to be bound by them.
01 — Acceptance of these terms

Acceptance of these terms

DDMARC is operated by PlatOps Security, LLC, 18310 Montgomery Village Ave, Ste 300-1202, Gaithersburg, MD 20879, United States. In these Terms, “we”, “us” and “DDMARC” mean PlatOps Security, LLC.

By creating an account or using our services, you agree to be bound by these Terms and our privacy policy. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Important
If you do not agree to these terms, please do not use our services.
02 — What the service is

What the service is

DDMARC provides the following:

  • DMARC, SPF and DKIM monitoring
  • Managed MTA-STS and BIMI hosting
  • ARC and DANE tracking
  • Aggregate and forensic report processing
  • Real-time dashboards
  • Alerting and notifications

Which of these your plan includes is on the pricing page. Managed MTA-STS and BIMI hosting and ARC monitoring begin at the Growth plan.

03 — Your account

Your account

To use our services, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized access
  • Be at least 18 years old and able to enter a binding contract

You are responsible for all activity that occurs under your account.

04 — Acceptable use

Acceptable use

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe the intellectual property rights of others
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Use our services to send spam or malicious content
  • Reverse engineer or attempt to extract source code
  • Resell or redistribute our services without authorization
  • Use automated systems to access our platform without permission
Domain ownership
By adding a domain to our platform you represent that you own it or are authorized to manage it. We reserve the right to request verification and to remove unauthorized domains.
05 — Subscription and payment

Subscription and payment

The free Monitor plan is provided as-is with limited features. We reserve the right to modify or discontinue it on 30 days’ notice.

BillingSubscriptions are billed monthly or annually in advance
PaymentMajor credit cards and PayPal. Enterprise may be invoiced with NET 30
Auto-renewalSubscriptions renew automatically unless canceled
Price changes30 days' notice before any price increase
TaxesPrices exclude applicable taxes, which are added at checkout
Refunds
We offer a 14-day money-back guarantee on new paid subscriptions. Annual plans may receive a prorated refund for unused months on request.
06 — Service levels

Service levels

A contractual uptime commitment is an Enterprise term. On every other plan we operate the platform to the same standard but do not warrant a figure, and we would rather say that here than have you discover it while trying to claim against one.

Uptime commitment99.99% target, contractually committed on Enterprise agreements only
Report processingReports are processed as they arrive; the first parsed report typically lands within 24 hours of publishing your record
Support — free and entry plansEmail support, best effort
Support — Professional and abovePriority support, with a two-hour response target
Support — EnterpriseNamed onboarding contact and an agreed response time in the order form
07 — Intellectual property

Intellectual property

Our propertyThe DDMARC platform, including software, design, logos and documentation, is owned by us and protected by intellectual property laws. You receive a limited, non-exclusive license to use our services according to these Terms.
Your dataYou retain ownership of your data. By using our services you grant us a license to process it as necessary to provide the services. We will not use your data for any purpose other than providing and improving the services.
08 — Limitation of liability

Limitation of liability

Disclaimer of warranties. Our services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

Liability cap.

  • We are not liable for indirect, incidental, special, consequential or punitive damages
  • Total liability is limited to the amounts you paid in the 12 months preceding the claim
  • We do not guarantee the prevention of all spoofing or phishing attacks
What that last line means in practice
DMARC at enforcement stops exact-domain spoofing. It does not stop lookalike domains, display-name forgery, or mail sent from a compromised legitimate account — and no configuration of this product will. The finance page maps all four in detail.
09 — Termination

Termination

By youCancel at any time from your account settings. You retain access until the end of the billing period you have paid for.
By usWe may suspend or terminate your account if you breach these Terms, fail to pay fees, or engage in fraudulent activity. We will give notice where possible.
After terminationYour right to use the services ends. Data is retained 30 days after closure for export, then deleted from the live service within a further 30 days. Encrypted backup copies are overwritten on a rolling schedule and are gone within 12 months.
10 — Governing law and disputes

Governing law and disputes

Jurisdiction. These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

Dispute resolution. Before initiating legal action you agree to attempt to resolve the dispute informally by contacting us at legal@ddmarc.com. For Enterprise customers, binding arbitration may be available as specified in your contract.

Entire agreementThese Terms constitute the entire agreement between us
SeverabilityAn unenforceable provision does not affect the rest
WaiverFailure to enforce a term does not waive the right to later
AssignmentYou may not assign this agreement without our consent
11 — Contact and changes

Contact and changes

Legal enquirieslegal@ddmarc.com
General supporthello@ddmarc.com

Changes to these Terms: we may modify them at any time. We will notify you of material changes by email or through the platform at least 30 days in advance, and continued use after they take effect constitutes acceptance.